Terms of Service

1. Acceptance of Terms

By accessing or using Audrey ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, you may not use the Service. These terms apply to all users, including business owners and their customers who interact with the AI receptionist.

2. Description of Service

Audrey provides an AI-powered phone receptionist service for businesses. The Service includes answering inbound phone calls, booking appointments, answering frequently asked questions, generating leads, and providing a management dashboard. The AI receptionist is not a human and responses are generated by artificial intelligence.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must notify us immediately of any unauthorized use.

4. Subscription and Billing

• Audrey offers Solo Practice ($199/mo or $99/mo founding rate), Growing Practice ($399/mo or $199/mo founding rate), and Multi-Location ($799/mo or $399/mo founding rate) plans.
• Paid plans are billed monthly. Founding member rates are locked for 12 months.
• You may upgrade, downgrade, or cancel your subscription at any time.
• Cancellations take effect at the end of the current billing period. No partial refunds are provided.
• We reserve the right to change pricing with 30 days notice.
• Free plan usage is limited to 25 calls per month.

5. Acceptable Use

You agree not to:

• Use the Service for any illegal purpose or to violate any laws
• Impersonate any person or entity
• Use the Service to make fraudulent, harassing, or unsolicited calls
• Attempt to reverse engineer, decompile, or extract our AI models
• Exceed the usage limits of your plan
• Resell access to the Service without written permission

6. AI Disclaimer

The AI receptionist provides automated responses based on the information you configure. While we strive for accuracy, the AI may occasionally provide incorrect or incomplete information. You are responsible for ensuring the accuracy of your business information. Audrey is not liable for any losses resulting from AI-generated responses.

7. Call Recording and Transcription

Calls handled by your AI receptionist may be recorded and transcribed for quality assurance and to provide call logs in your dashboard. You are responsible for complying with all applicable call recording laws in your jurisdiction, including obtaining any required consent from callers.

8. Intellectual Property

The Service, including all software, designs, and content, is owned by Audrey. Your business data and configurations remain your property. By using the Service, you grant us a license to use your business information solely to provide the Service.

9. Service Availability

We target 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance. We are not liable for downtime caused by factors beyond our control, including third-party service outages, network issues, or force majeure events.

10. Limitation of Liability

To the maximum extent permitted by law, Audrey shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly. Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

11. Termination

We may suspend or terminate your account if you violate these Terms. Upon termination, your right to use the Service ceases immediately. You may export your data within 30 days of account closure.

12. Governing Law

These Terms are governed by the laws of the State of Texas, United States. Any disputes shall be resolved in the courts of Dallas County, Texas.

13. Contact

For questions about these Terms, contact us at legal@ringaudrey.com.